At Your Pet Store, we understand that sometimes things don't work out as planned. That's why we have a clear and transparent refund and returns policy in place to ensure your satisfaction and peace of mind.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. No questions asked.
Product Condition
In order to be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as when you received it. Please make sure to include all accessories, manuals, and any other items that came with the product.
Return Process
To initiate a return, please contact our customer support team within 30 days of receiving your order. They will provide you with a return authorization number and further instructions on how to proceed.
Return Shipping
If the return is due to a mistake on our part, such as a defective or incorrect item, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not related to our error, you will be responsible for the return shipping fees.
Refund Process
Once we receive the returned item and verify its condition, we will process your refund. Please note that it may take up to 7 business days for the refund to be reflected in your account, depending on your payment method and financial institution.
Exclusions
Some products may have specific return restrictions due to hygiene or safety reasons. These products will be clearly marked on our website, and their return eligibility will be stated in the product description. Please make sure to review this information before making your purchase.
Customer Satisfaction
Your satisfaction is our top priority, and we strive to provide you with the best shopping experience possible. If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to reach out to our customer support team. They will be more than happy to assist you.
Conclusion
At Your Pet Store, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our refund and returns policy is designed to make the process as simple and hassle-free as possible. Shop with confidence knowing that we've got you covered.